NEXA, AI support agent
Customer support that resolves — not just responds
NEXA is Mural's autonomous AI support agent — built for inbound voice calls. She answers the phone, looks up orders, tracks shipments, speaks from your knowledge base, and warm-transfers to humans with full transcript when needed.
- Natural voice conversations on every call
- Courier and shipment tracking
- Order status and delivery updates
- Warm transfer with full call transcript
MuralWorksAI — NEXA Voice Support Workspace
Active call
Shipment inquiry — Order #48291
+1 (415) 555-0192 · 2:14 elapsed
On call
Calls today
127
Resolved by NEXA
94
Escalated
8
Live transcript
Caller · Hi, I placed an order three days ago but haven't received a tracking number. It's order four-eight-two-nine-one.
NEXA · I found your order — it shipped yesterday via Express Courier. Your tracking number is EX-7392041, and it should arrive tomorrow by six p.m.
Caller · Perfect, thank you. Can I change the delivery address?